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Church HQ Help

People and Households

Record a Background Check

For:Owner, AdministratorPlan:Enterprise

Church HQ does not run background checks. It records the ones your church runs elsewhere, so you can see at a glance who has a current check and when it expires.

This is part of an Enterprise plan, and it sits behind the same access as children’s information.

  1. Open People in the sidebar and choose the person.
  2. Find the Background Checks panel.
  3. Choose Record a Background Check.
  4. Fill in:
    • Provider, for example MinistrySafe
    • Result
    • the date it was completed, and when it expires
    • a report reference and any notes
  5. Save.

The Background Checks panel on a person’s record.

The newest check is marked Current, and each entry says whether a person entered it or it came from an integration, and who recorded it.

Choose Delete (Entered by Mistake) on that entry and confirm. This is for correcting a mistake, not for clearing history.

  • Who can see this is controlled separately, in the same way as giving and children’s information.
  • Volunteer screens do not show a check’s status yet. For now, look at the person’s record before you schedule someone in a children’s role.

Still stuck? Contact the Help Desk at help@mychurchhq.com and tell us which guide you were following.