Plans and Billing
When a Payment Fails
Cards expire and banks decline things. Church HQ does not cut your church off the moment a payment fails.
What happens
Section titled “What happens”- The payment fails. Owners and Administrators see a banner at the top of every screen saying the last payment did not go through, with the date you have until.
- You keep full access for 3 days. Nothing is hidden, nobody is locked out, and Sunday runs as usual.
- Church HQ tries the card once more at the end of those 3 days.
- If that fails too, the church is put on hold.
What to do
Section titled “What to do”Update the card before the date in the banner. See Update Your Card. The retry uses the new card.
If your church is on hold
Section titled “If your church is on hold”See Your Church Is On Hold. Nothing is deleted, and your church comes straight back once the payment goes through.
Good to know
Section titled “Good to know”- Only Owners and Administrators see the banner. Your team carries on without knowing.
- Stripe emails the Owner when a payment fails, so it is worth having an address someone reads.
Still stuck? Contact the Help Desk at help@mychurchhq.com and tell us which guide you were following.