Manage Recurring Donations

A recurring donation is a donor’s standing arrangement: an amount, a fund and a rhythm. Donors set them up themselves on your giving page, and can manage them in the Member Portal. This screen is for when a donor asks your office to do it.

Steps

1. Choose Giving in the sidebar, then the Recurring Donations tab.

   

2. Find the donor’s plan.

3. Choose what they asked for:

   • Pause stops the payments and keeps the plan.
   • Resume starts a paused plan again.
   • Cancel ends it for good.

Each of these goes through Stripe first, so Church HQ and the donor’s bank never disagree.

Good to know

• Donors can do this themselves in the Member Portal, which saves your office the call. See Your Giving History.
• A failed payment is not the same as a cancelled plan. Stripe retries, and the donor hears from Stripe.
• Each payment appears in Donations as it is taken, so statements are always right.